Shipping Policy
Last updated: 5 September 2026
Processing and dispatch
Each order is prepared and packed with care. Orders are usually processed within 3 -5 working days after payment has been received.
Some products may be made to order or produced in limited quantities. Where this applies, the expected processing time will be stated on the relevant product page before you place your order.
Once your order has been dispatched, you will receive a confirmation email with any available tracking information.
UK delivery
Orders within the UK are shipped using Royal Mail, Evri or Dpd.
UK delivery usually takes 7-14 working days after dispatch. Delivery costs will be shown at checkout before you complete your order.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside of my control, including courier delays, severe weather or other disruptions.
International delivery
International shipping is available to Europe and America. International delivery times vary depending on the destination and will be shown at checkout where available. Delivery costs are calculated based on the destination and the size or weight of the order.
Customers outside the UK may be responsible for any customs duties, import taxes or other charges applied by their local authorities. These charges are outside of my control and are not included in the purchase price unless stated otherwise.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please make sure your delivery address is correct when placing your order. I cannot guarantee that an order can be redirected once it has been dispatched.
Delayed or missing orders
If your order has not arrived within the expected delivery timeframe, please contact me at info@kadeemaddix.com with your order number and delivery details. I will do my best to help locate the order and resolve the issue with the delivery provider. If an order is confirmed as lost during delivery, I will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund.
Damaged orders
I take care when packaging every order. If your order arrives damaged, please contact me as soon as possible at info@kadeemaddix.com and provide your order number and photographs of the packaging and damaged item. This will help me assess the issue and determine the appropriate next step.
Incorrect delivery information
Please check that your delivery information is correct before completing your order. If you realise that you have entered an incorrect address, contact me as soon as possible. If the order has already been dispatched, I may not be able to change the delivery address.
Contact
If you have any questions about shipping or your order, please contact:
Kadeem Maddix